30 Day Satisfaction Guarantee
At Wide World of Lights Superstores (WWOL) we understand how difficult it may be to select something off an online catalogue on face value (WWOL has the largest lighting showrooms in the Southern Hemisphere and we belive they are still not big enough to display the latest trends from around the world!), but sometimes you do not have an option due to your location or time constraints to go into a showroom and touch and feel the product in which you are seeking.
That is why WWOL offer a 30 Day Satisfaction Guarantee! This returns policy applies to all purchases made at a WWOL showroom or at the WWOL online superstore wideworldoflights.com.au
The Wide World of Lights Superstore 30 Day Satisifaction Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.
If you have changed your mind and would like to return your order, WWOL may offer you either a exchange or gift voucher which is valid for 12 months from the issue date if the following requirements are met:-
- You have a valid WWOL Tax Invoice dated within the 30 day period.
- The product(s) are in original undamaged packaging, including all instruction manuals and accessories.
- The product(s) have not been installed, used or altered in any shape or form.
- The refund or exchange is sorted within 30 days of invoice date or date of dispatch
- The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense.
WEB SHOP ORDERS
If your purchase was made from the WWOL web shop please contact Customer Care directly (07) 54 926 722 # 1 Speak with Web Shop Team to arrange the return of your order. Please note that any gift voucher granted would be less the original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the gift voucher amount).
EXCLUSIONS FROM '30 DAY SATISFACTION GUARANTEE'
Please select carefully when purchasing the below product fields as we are unfortunately unable to offer our 30 Day Satisfaction Guarantee as the below are special considerations.
- Gift Vouchers
- Lamp shades (unfortunately due to the delicate nature of these products we are unable to accept returns via freight)
- An item that has been specifically powder coated to suit individual requirements ie: Australian Powder coat on External lights, colours etc...
- Custom made LED strip lighting ie: cut to desired length strip to suit a space requirement.
- Custom special ordered lighting ie: 30 Light Chandelier in 24c plate.
- Ex display clearance product(s) Complimentary products, such as globes
- Solar (PV) Bundles